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Customer Support Officer - Parks and Recreation Services

Dunedin Central, New Zealand

Reference: 5791322

We are looking for a Customer Support Officer to join our Parks and Recreation Services team.

The Customer Support officer is responsible for providing a professional and efficient service to our parks and recreation customers. The role is responsible for liaising with the Customer Services Agency to ensure that appropriate information is being recorded to allow for the prompt resolution of customer requests and accurate reporting.

This position is also responsible for overseeing the administration of our Cemetery and Crematorium services and to support customers with general enquiries and service bookings when required.

The Customer Support Officer is also involved in financial administration, including processing invoice payments, raising credits and purchase orders and completing end of month financial processes.

You will be working in a team environment to help drive the future direction of Parks and Recreation for Dunedin.

Ideally you will have strong communication and system skills, experience in customer service with an ability to form collaborative relationships with key stakeholders.

Parks and Recreation comprises aquatics services, botanic gardens, cemeteries and crematoria, parks and reserves.

Salary range: $48,707 - 57,302

For this role, only those candidates with the eligible right to work in New Zealand and a current full drivers licence will be considered.

Applications close Wednesday 26 January2022.

Applications for this role will be considered as they are received, and suitable applications may be progressed prior to the closing date of 26 January 2022.

*The DCC prioritises the health, safety and wellbeing for our teams, customers, and the wider community we engage with. The DCC supports the Government vaccination programme to help protect us all against Covid-19. Applicants will be expected to provide evidence of full Covid-19 vaccination as part of our recruitment process.


Applications Close: 26 Jan 2022